Privacy Policy — tvb99 Gaming Platform
At tvb99, protecting your personal information is a fundamental part of how we operate. This Privacy Policy explains exactly what data we collect when you use the tvb99 platform, why we collect it, how it is stored and secured, and what rights you have over your information. We encourage you to read this document in full.
1 Information We Collect
When you use the tvb99 platform, we collect certain categories of personal information in order to provide our services, verify your identity, process transactions, and comply with our obligations as a gaming operator. The categories of data we collect are described in detail below.
1.1 Information You Provide Directly
When you register a tvb99 account or interact with our services, you provide us with the following categories of information:
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality | Registration / KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration / account update |
| Verification Documents | National ID (NID) card, passport, driving licence | KYC / withdrawal processing |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details | Deposit / withdrawal |
| Account Credentials | Username, hashed password | Registration |
| Support Communications | Messages sent to tvb99 Support via live chat or email | Customer support interactions |
1.2 Information Collected Automatically
When you access the tvb99 platform, certain technical and behavioural data is collected automatically by our systems and third-party analytics providers:
- Device and Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
- Usage Data: Pages visited, games played, session duration, click paths, bet history, wagering patterns, and login timestamps.
- Location Data: Approximate geographic location derived from your IP address, used solely for fraud prevention and access-restriction compliance.
- Cookie and Tracking Data: Session identifiers, preference cookies, and analytics cookies as described in the Cookies section of this Policy.
1.3 Information from Third Parties
In certain circumstances, tvb99 may receive information about you from third-party sources, including:
- Payment providers such as bKash, Nagad, Rocket, and Upay, who confirm the status and registered name of your payment account for fraud prevention and KYC purposes.
- Identity verification service providers engaged by tvb99 to cross-check your submitted documents against official databases.
- Fraud prevention and anti-money laundering (AML) screening services that flag high-risk patterns or politically exposed persons (PEPs).
2 How We Use Your Data
tvb99 uses personal data only for clearly defined purposes that are directly connected to delivering, securing, and improving our gaming services. We do not use your data for any purpose that is incompatible with those set out below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, credentials | Contract performance |
| Age and identity verification (KYC) | Identity, verification documents | Legal obligation / contract |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud detection and prevention | Device data, usage data, location, financial data | Legitimate interest |
| Anti-money laundering (AML) compliance | Identity, financial, transaction history | Legal obligation |
| Customer support | Contact data, support communications | Contract performance |
| Responsible gaming monitoring | Usage data, wagering patterns | Legitimate interest / legal obligation |
| Platform analytics and improvement | Usage data, device data, cookie data | Legitimate interest |
| Promotional communications (opt-in only) | Contact data, preferences | Consent |
tvb99 does not use your personal data for automated decision-making that produces significant legal effects on you, other than in cases where such automated processing is required for fraud prevention, AML compliance, or responsible gaming interventions — in which case you have the right to request human review of any automated decision affecting your account.
3 Data Sharing and Disclosure
tvb99 does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. We may, however, share specific data with carefully selected third parties where it is necessary to operate our platform, fulfil legal obligations, or protect the integrity of our services.
3.1 Service Providers and Processors
tvb99 engages third-party service providers who process personal data on our behalf and under our instruction, subject to binding data processing agreements. These include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank — for the purpose of processing deposits and withdrawals on your behalf.
- Identity Verification Providers: Third-party KYC and document verification platforms engaged to confirm the validity of your identity documents.
- Fraud and AML Screening Services: Providers that screen transactions and account behaviour against fraud and money-laundering risk indicators.
- Game Software Providers: Platform providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised or pseudonymised session data for game integrity and RNG audit purposes.
- Platform Analytics Providers: Analytics tools that help tvb99 understand how players interact with the platform, measure performance, and identify technical issues.
- Customer Support Infrastructure: Live chat and helpdesk providers used to manage support ticket workflows and communications.
3.2 Legal and Regulatory Disclosure
tvb99 may be required to disclose your personal data to government bodies, law enforcement agencies, or financial intelligence units where we receive a legally binding request, court order, or are otherwise required to do so under applicable law. In such circumstances, tvb99 will disclose only the minimum data necessary to comply with the relevant legal obligation and will, where legally permitted, notify the affected account holder of the disclosure.
3.3 Business Transfers
In the event that tvb99 is involved in a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. We will provide advance notice of any such transfer and ensure that your data continues to be protected under terms at least as protective as those described in this Privacy Policy.
4 Cookies and Tracking Technologies
tvb99 uses cookies and similar tracking technologies to enable essential platform functionality, maintain your session, prevent fraud, and gather anonymous usage statistics that help us improve the platform experience. A cookie is a small text file placed on your device by the tvb99 website when you visit it.
4.1 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, CSRF protection, load balancing. Required for the platform to function. | Session / up to 24 hours |
| Functional | Remembering your language preferences, last-visited game category, and notification settings. | Up to 90 days |
| Analytics | Anonymous usage data (page views, session duration, click paths) used to improve platform performance and user experience. | Up to 12 months |
| Fraud Prevention | Device fingerprinting and behavioural signals used to detect account takeover attempts and suspicious activity. | Up to 12 months |
4.2 Managing Your Cookie Preferences
Strictly necessary cookies cannot be disabled as they are essential to the operation of the tvb99 platform. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling functional or analytics cookies may affect the quality of your tvb99 experience — for example, your session preferences may not be retained between visits.
5 Data Security and Retention
5.1 Security Measures
tvb99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your browser or mobile device and tvb99 servers is encrypted using industry-standard TLS protocols.
- Encrypted Storage: Sensitive data at rest — including identity documents, payment account references, and KYC records — is stored in encrypted form using AES-256 encryption.
- Password Hashing: Account passwords are never stored in plain text. They are hashed using a modern, salted cryptographic hashing algorithm before storage.
- Access Controls: Access to personal data within tvb99's internal systems is restricted on a strict need-to-know basis, with role-based permissions and audit logging applied to all data access events.
- Regular Security Audits: tvb99's platform infrastructure and data handling practices are subject to periodic internal and third-party security reviews.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, tvb99 will notify affected users without undue delay, in accordance with applicable data protection requirements.
5.2 Data Retention Schedule
tvb99 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / AML obligation |
| KYC / identity verification documents | 5 years from date of verification | Legal obligation |
| Transaction and financial records | 5 years from date of transaction | Financial record-keeping requirement |
| Support communications | 3 years from date of interaction | Legitimate interest / dispute resolution |
| Usage and analytics data | 12 months rolling (anonymised after 90 days) | Legitimate interest |
| Marketing preferences | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with tvb99's internal data disposal procedures.
6 Your Privacy Rights
As a tvb99 user, you have a number of rights with respect to your personal data. tvb99 is committed to honouring these rights promptly and transparently. Your rights are as follows:
- Right of Access: You may request a copy of all personal data that tvb99 holds about you. We will respond to verified access requests within 30 calendar days of receipt.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain profile data directly via your tvb99 account settings.
- Right to Erasure: Subject to our legal retention obligations, you may request that tvb99 delete your personal data. Please note that data required for AML compliance, KYC records, and financial transaction history must be retained for the periods specified above and cannot be erased on demand.
- Right to Restrict Processing: In certain circumstances — for example, while a complaint is being investigated — you may request that tvb99 restrict the processing of your data to storage only.
- Right to Data Portability: Where data is processed on the basis of your consent or contract performance, you may request that tvb99 provide your data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where tvb99 relies on legitimate interest as the legal basis, including for direct marketing communications.
- Right to Withdraw Consent: Where tvb99 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
tvb99 will not charge a fee for processing privacy rights requests in standard circumstances. Where a request is manifestly unfounded or excessive in scope, tvb99 reserves the right to charge a reasonable administrative fee or decline to act, with written reasons provided.
7 Third-Party Services
The tvb99 platform integrates a number of third-party services in order to deliver a complete gaming experience. Each of these third parties operates under its own privacy policy and data governance framework. While tvb99 takes reasonable steps to verify that all integrated partners meet acceptable data protection standards, tvb99 is not responsible for the privacy practices of third-party services beyond the scope of our contractual data processing agreements with them.
7.1 Game Software Providers
Game content on tvb99 is supplied by internationally recognised gaming software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a connection is established with the relevant provider's game server. These providers may collect anonymised gameplay telemetry data for RNG auditing, game performance monitoring, and responsible gaming analytics. They do not receive your full identity data unless required for live dealer games with video streaming.
7.2 Payment Service Providers
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a supported bank, you interact directly with that payment provider's platform. These providers are independently regulated financial institutions with their own privacy and data policies. tvb99 does not have access to your full payment credentials — only the transaction reference, amount, and confirmation status are shared with tvb99 by the payment provider.
7.3 Links to External Resources
This Privacy Policy covers only the tvb99 platform. The tvb99 website does not contain links to external third-party websites outside of the integrated service providers described above. If you independently navigate to any third-party website, that site's privacy policy governs the handling of your data, and tvb99 accepts no responsibility for it.
8 Contact and Data Queries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tvb99 handles your personal data, please contact us using the details below. tvb99 is committed to resolving all privacy-related enquiries promptly, fairly, and transparently.
- Data Support Email: [email protected] — use subject line "Privacy Rights Request" or "Privacy Query"
- Response Time: Acknowledgement within 5 business days; resolution within 30 calendar days
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
- Service Region: Serving all districts of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all previous versions of the tvb99 Privacy Policy.
Explore tvb99's Full Gaming Experience
Now that you understand how tvb99 protects your data, dive into our full range of games — from live cricket betting and classic slots to live casino tables and crash games. Your privacy is always our priority.